Now Hiring - Manufacturing Account Manager - (CSO Commercial Aerospace - Located in Irvine, CA) in Irvine, CA

Position Summary

Come join the Parker Aerospace Team!

• We believe in the importance of work life integration and support a 9/80 Alternative Work Schedule (AWS) as well as hybrid work arrangements.
• Interested in furthering your education? We offer up to $10,000 in tuition reimbursement per calendar year as well as education benefits.
• Work hard, play hard! We enjoy celebrating our employees for all that they do. You can look forward to various social committee activities throughout the year including an End-of-Year BBQ, Halloween Contest, Holiday Party, etc.
• Dress for your Day - we offer flexibility in your options for work attire including being able to wear jeans throughout the work week.
• We offer competitive vacation and 13 paid holidays - enjoy time off with family and friends during the company-wide holiday shut down at the end of the year.
• Take advantage of our Employee Assistance Program (EAP) which is a free, confidential service provided to employees and their family members to help deal with any personal problems at work or at home.
• Stay healthy with wellness! Earn rewards for participating in health and emotional wellbeing challenges, receive an annual biometric screening, and enjoy access to our basketball hoops, a volleyball court, and baseball field.
• Employee discounts on various services (car purchases, computer purchases, life adventures, etc.)
• 401(k) with a 5% matching contribution with immediate investing in addition to a 3% RIA match (overall 8% company match)!
• Competitive annual bonus incentive plan. Comprehensive medical and dental including prescription drug benefits and 100% preventive care.
• Healthcare and dependent care flexible spending accounts.
• Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000)!

The Account Manager is responsible for increasing market share and retaining existing aftermarket business for assigned customers. At times provides on-site customer support and marketing coordination at multiple OEM customers of moderate complexity operating or servicing Parker Aerospace products. Responsible for managing customer relationships by following up on issues and opportunities through frequent communication and ensuring the highest level of customer service.

Provides leadership for an aftermarket business segment; is the primary contact for assigned customers of moderate complexity and scope. May provide guidance and assign work to other Parker employees (e.g. administrators, technicians or engineers). Coordination may cross multiple sites and divisions. Has regular interaction with customers and Division leadership. Typically reports to division staff or an aftermarket business development manager.

Responsibilities

• Acts as primary customer interface with the Order Execution/Vendor Management disciplines of the customer's organization by developing and maintaining on-going long term relationships and through periodic customer scorecard reviews; with a focus on Premier and Select Plus customer base.
• Serves as the customer's advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services.
• Ensures long-term profitable growth of spares, repairs, services, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.
• Identifies new business opportunities through working the closure of major customer issues. Has the ability to translate customer requirements into proposals that are priced to win and provide acceptable profits to meet company guidelines.
• Responsible for meeting sales and contracted bookings targets for portfolio of customers identified by Business Unit Manager. Capable of obtaining customer intel/forecasts and translating that into division specific action plans as it relates to FY plan and outlook
• Owns customer scorecard performance metrics (delivery TAT, quality / quarantined events, warranty adjudication, reliability, customer service) and partners with the service centers, CRC, spares - surplus, reliability, customer service engineering, field service, and divisions to maintain a high level of operational performance.
• Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. export compliance).
• Responsible for determining Likelihood to Recommend (LTR) baseline at Premier and Select Plus Customers and increasing metric by xx% over the FY. Evaluate, recommend, and implement strategies to increase customer satisfaction.
• Serves as customer expert and resource - i.e. "owns" the VOC to CSO and Divisions.
• Supports contractual performance auditing to confirm adherence of key contractual terms such as pricing / exclusivity vs actual events.
• Coordinates the completion of administration tasks of discounts, royalties, rebates, remedies, considerations, license fees, commissions and CY escalation.
• Responsible for leading face to face customer reviews. Prepares all presentations needed for face to face reviews by partnering with technical / service center teams, Quality and Business Development.
• Coordinates the development and population of Plan for Every Customer "PFEC" alongside Business Development Manager.
• Maintains a level of technical knowledge of existing and new products, including cost reduction and production methods for developing current and new accounts. Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.
• Must be able to accomplish tasks working in a cross-functional matrix organization.
• Identify competitive threats and work with Business Development to develop and lead efforts to defend accounts from competitors.

Qualifications

Job Requirements:

• Bachelor Degree (BA) in Marketing, Engineering, or related field.
• Eight or more years of increasingly responsible aerospace experience including five or more years of high-level account management, customer relationship management experience, and project and customer program management.
• Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers.
• Knowledge and understanding of contractual terms and financial modeling (e.g. pricing; cost analysis).
• Knowledge of program management principles and related business processes and procedures, including technical and business proposal development. Proficient in the use of standard and specialized software applications and reporting tools.
• Ability to develop and maintain positive customer relationships.
• Ability to resolve issues at the appropriate division working level; communicates in an effective manner with internal Division leadership.
• Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community.
• Interfaces effectively with all levels within customer and Parker entities. Effectively presents information to management and customers.
• Overnight, long-distance travel may be required.

• • Please note that the salary range information is only applicable for California. Compensation is based on a variety of factors, candidate experience, qualifications, and location as well as market and business considerations. Pay Range: $97K-169K.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at [please apply online] [please apply online].

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

Drug Tests

Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.